Support
Support
How design partners get help with AIVisors
Effective: September 2026
Contact
Email support@aivisors.com for product help, access issues, suspected security or privacy concerns, data export/deletion requests, or questions about AI-assisted behavior.
What to include
Please include your organization name, the page or workflow involved, what you expected to happen, what happened instead, and any visible correlation/job reference. Screenshots are helpful when they do not contain information you are not authorized to share.
Do not send secrets
Do not send passwords, authentication tokens, API keys, private credentials or other secrets by email. AIVisors support will not ask you to provide your password.
Security and privacy concerns
If you suspect unauthorized access, cross-tenant exposure, credential compromise or another material security/privacy issue, state that clearly in the subject line so it can be prioritized.
Service commitments
AIVisors is currently operated as a controlled design-partner service. Response targets, support hours, escalation paths and service-level commitments, if any, are defined in the applicable written engagement agreement. This page does not create a separate SLA.
Product feedback
Design partners are encouraged to share workflow friction, missing context, confusing states and implementation feedback. Product feedback may be used to improve AIVisors, subject to the applicable engagement agreement and Privacy Notice.